Frequently Asked Questions (FAQ)

What is PakStorePK?

PakStorePK is an online shopping platform that offers a wide range of products including electronics, fashion, home essentials, and more — delivered directly to your doorstep across Pakistan.

How do I place an order?

1. Browse our product categories.
 2. Select your desired product and click Add to Cart.
 3. Proceed to checkout, enter your shipping details, and confirm your order.
 4. You will receive an order confirmation via email/SMS.

Do I need to create an account to shop?

No, you can shop as a guest. However, creating an account helps you track orders, manage returns, and receive exclusive offers.

What payment methods are available?

We accept:
 – Cash on Delivery (COD)
 – Bank Transfer
 – Credit/Debit Cards (where supported)
 – Mobile Wallets/Easypaisa/JazzCash

How much does shipping cost?

Standard delivery charges may apply depending on your location and product weight.
 Free shipping is available on selected products and promotions.

How long does delivery take?

– Major cities: 2–4 working days.
 – Other areas: 4–7 working days.
 (Delays may occur during sales or peak shopping seasons.)

Do you ship outside Pakistan?

Currently, we only deliver within Pakistan.

How do I track my order?

Once your order is dispatched, you will receive a tracking number via SMS/email. You can use it on our courier partner’s website to monitor delivery status.

What is your return and refund policy?

You can request a return within 7 days of delivery if the product is defective, damaged, or incorrect.
 Items must be unused, in original packaging, with all accessories.
 Refunds are processed after inspection and may take 5–10 working days.

Are all products original?

Yes, PakStorePK ensures all products are 100% genuine and sourced directly from trusted suppliers and brands.

What if I receive a damaged or wrong item?

Please contact our Customer Support immediately with order details and pictures of the product. We will arrange for a replacement or refund.

How can I contact customer service?

– Email: support@pakstorepk.com
 – Phone/WhatsApp: [Insert number]
 – Live Chat: Available on our website during working hours.

Do you offer discounts or promotions?

Yes, we frequently run promotions, seasonal sales, and discount codes. Subscribe to our newsletter or follow our social media pages to stay updated.

Can I cancel my order?

Orders can be canceled before dispatch by contacting our customer support. Once shipped, cancellation is not possible, but you may request a return after delivery.